Booking Terms and Conditions
For Pippin Cottage, Penhallow Farm, Ruan High Lanes, Truro TR2 5LR.
This is a No Smoking property.
Sorry, we do not allow pets in this property.
You are required to vacate the property by 10.00am on the day of departure and arrive after 5.00pm on the day of commencement, unless previously arranged with the proprietors.
COVID-19
You must tell us straight away if you or any member of your party has symptoms. You will be expected to return home immediately for both your own safety, and for the safety of ourselves and the local community. If you have to self isolate at Pippin Cottage we regret that we will have to charge for extended occupancy.
PAYMENT
Please send a deposit of 20% to secure your booking for the stipulated dates. The balance plus the security deposit is to be paid at least two months before the commencement of the holiday.
Telephone and email bookings are held for five days until payment is received.
Please make payments via personal cheques or bank transfer payable to Mrs C Freeth.
CANCELLATIONS
We would advise that you take out insurance against cancellation.
A sixty (60) day notice is required for cancellation.
Cancellations that are made more than sixty (60) days prior to the arrival date will incur no penalty.
Cancellations or changes that result in a shortened stay, that are made within 60 days of the arrival date, forfeit the full advance payment and reservation deposit. If it is possible to re-let the property then 80% of the cost will be returned.
In the event of a national lockdown where you cannot travel and we are unable to take guests, you will receive a full refund.
In the event of a local lockdown where either you are unable to travel or we are prevented from opening for guests, you will receive a full refund.
If you are unable to have your booked holiday for any other reason (including, but not limited to, illness including Covid or a requirement to self-isolate) our normal terms and conditions apply.
MAXIMUM OCCUPANCY
The maximum number of guests is limited to six (6) persons, plus a baby in a cot. An additional charge of £10.00 per person per night for guests in addition to six (6) will be assessed.
At least one guest in the party must be aged over 21 years.
MINIMUM STAY
This property requires a three (3) night minimum stay. 7 night minimum stays are required during peak periods.
INCLUSIVE FEES
Rates include a one-time linen & towel setup. Please bring your own beach towels. We do not permit towels or linens to be taken from the property.
WOODBURNER
The woodburner is a freestanding stove. Initial fuel is supplied from 1st October to 31 May and further fuel is available to purchase. Please do not burn rubbish or coal on the stove.
SEPTIC
Pippin Cottage is on a septic system which is very effective; however, it will clog up if improper material is flushed. Do not flush anything other than toilet paper. If it is found that feminine products have been flushed and clog the septic system, you could be charged damages. Please dispose of feminine products in the bins provided.
INTERNET
We now have a fast internet connection, thanks to the provider Wildanet! We hope you enjoy it. The internet connection is provided free of charge. If it fails we will do everything possible to get it reconnected but we do not guarantee availability. Please use the internet responsibly and ensure that illegal material is not viewed or downloaded using our wi-fi connection.
COT and HIGH CHAIR
A travel cot and high chair is available for your use. Please bring your own cot bedding.
TELEPHONE
There is no telephone in the cottage but messages for you can be left at the farmhouse, on 01872 501987.
The proprietors reserve the right to terminate your stay if any occupants are not treating the property with respect.
The proprietors shall not be liable to you, or any other member of your party for any loss or damage to you or your property, however caused, whist staying at Penhallow Farm.
The proprieters reserve the right to refuse any booking, or to cancel any bookings already made subject to refunding any sums you have paid without further liability on your behalf.
The owner grants a licence to you under these conditions for the purpose of a holiday. It is not intended to create a landlord and tenant relationship between the parties. There shall be no entitlement to a tenancy, an assured tenancy, assured short hold or to any statutory protection under the Housing Act 1988.
The Owner does not accept any responsibility or liability for acts or omissions of third parties, which may prevent or disrupt a booking. It may be possible that certain facilities or features may not be available on occasions due to circumstances beyond the Owner's control for which the Owner accepts no liability.
Payment of the deposit is deemed as acceptance of these terms and condition.